Zaplox mobile guest journey enables hotel guests to use their phones to unlock their hotel rooms and to order room service.
XV Beacon Hotel, the celebrated boutique hotel with 63 rooms in the historic Beacon Hill neighborhood in Boston is introducing a mobile guest app with mobile keys and the ability to communicate with the hotel staff, based on Zaplox’s mobile guest journey. After guests have checked in at the hotel, they can use their mobile phone to unlock the hotel room door, consequently removing the need to handle plastic key cards. The app’s chat feature makes it easy for guests to communicate with the hotel staff, make dinner reservations and order room service, providing access to high-class service with the option to stay in their room and reduce face-to-face contact with hotel staff and other guests. In addition, the guest app also has information about the hotel amenities and things to do in the area.
The guest app has been integrated with the hotel’s lock system from SALTO Systems and the ALICE operations platform for staff management and guest communication.
“XV Beacon’s priority is to ensure that our guests feel safe and comfortable from the moment they walk through our doors. Our team is committed to offering our guests the best quality in service and in light of COVID-19 we found it important to introduce a way we can serve our guests with limited face-to-face contact,” says Kara Smith, Director Sales & Marketing at XV Beacon Hotel. “Our new app allows guests to choose the level of interaction they want while still enjoying our award-winning cuisine, luxurious amenities, and high-quality personal service.”
“As hotels are opening back up, we are seeing a high demand for our contactless solutions and hotels are investing in digital solutions to improve efficiency,” says Magnus Friberg, CEO, Zaplox AB. “We are excited to help the XV Beacon Hotel to take the first step in its mobile guest journey and making guests feel safe and comfortable.
XV Beacon opens again July 15, 2020
About XV Beacon Hotel
Prominently placed and conveniently located, the 63-room XV (Fifteen) Beacon is situated in a turn-of-the-20th-century Beaux-Arts building on Boston’s historic Beacon Hill. Each of the hotel’s rooms is individually designed. Guests enjoy four-poster queen bed classic rooms or queen and king-size bed studio rooms, whirlpool baths, heated towels, in-room fireplaces, complimentary high-speed Internet access, 400-thread-count linen sheets, complimentary Lexus sedan service, and museum-quality artwork throughout. Mooo.… restaurant and its subterranean Wine Cellar are not to be missed. The latter holds an immense collection of 750 selections and 4,000 bottles of fine and rare wine dating from the 1700s to the present day. www.xvbeacon.com
For more information, please contact:
Kara Smith, Director of Sales & Marketing
XV Beacon Hotel
Phone: (617) 670-7777
Zaplox helps hotels and vacation home rentals to create a modern and profitable mobile guest experience. Zaplox is a market innovator of the mobile guest journey and mobile key services for the global hotel market. Zaplox operates in Europe and North America and offers a turnkey platform for managing the guest’s hotel stay. With the help of mobile technology, Zaplox offers added value by improving the check-in and check-out process and distributing mobile keys for the hotel rooms directly to guests’ mobile phones. Zaplox solutions save time and costs while providing hotels with a direct channel to communicate with the guests and the opportunity to generate additional revenue. Zaplox solutions include a software development kit (SDK) that allows hotels to add Zaplox functionality to their existing hotel app, and Zaplox mobile app is a cost-effective way for hotels to launch their own app. In addition, Zaplox offers a self-service kiosk solution that helps deliver a frictionless guest journey. Zaplox works with all major smartphone platforms and can support the hotel’s lock and property management system. The systems can replace or coexist with key cards and physical keys. Zaplox systems have been in commercial use since 2011 and have helped deliver more than 3.5 million guest nights. Zaplox was founded in 2010 at IDEON Science Park in Lund, Sweden, and the company has offices in Europe and the United States. The Zaplox stock is listed on the NASDAQ First North Growth Market. www.zaplox.com.