With the new app, guests will be able to use their phone as a mobile key and take care of everything from reservation to check-in/checkout and payment.
La Cantera Resort & Spa, a AAA® Four Diamond luxury resort with 496 rooms and 34 villas in San Antonio, Texas, launches a mobile guest app to provide a contact-free check-in and checkout as guests start returning post the Covid-19 pandemic. The new app enables guests to use their phone for everything from reservation and check-in/checkout to mobile key and payment, significantly reducing the need for face-to-face interaction with the hotel staff and time spent in the lobby.
La Cantera Resort & Spa teamed up with Zaplox, which offers hotels and casinos a contact-free mobile guest journey that enables guests to skip the lines and go straight to their hotel room and unlock the door with a digital key. The mobile key eliminates the need to handle plastic key cards and reduces interaction with the front desk and other hotel guests in the lobby. The app has been customized to match the La Cantera brand and is fully integrated with the Opera property management system from Oracle and the resort’s electronic lock system from dormakaba and payment system from Shift4.
“We are proud that La Cantera has chosen to partner with Zaplox for its mobile guest journey and we are happy to work with them to make guests feel safe and comfortable,” says Magnus Friberg, CEO, Zaplox AB.
“We are seeing a sharp increase in the demand for Zaplox’s contact-free mobile guest journey as a result of Covid-19 and the hotel’s new requirements for social distancing.”
About La Cantera Resort & Spa
La Cantera Resort & Spa in San Antonio, Texas is located in The Hill Country and combines the experience of boutique hotels with the benefits of being a luxury resort. The hotel has 496 rooms, five pools, two championship golf courses, Loma de Vida Spa & Wellness, and 12 restaurants. La Cantera Resort & Spa is ranked as the 10th best resort in the United States, and in the Readers’ Choice Awards 2019 by Condé Nast Traveler, La Cantera Resort & Spa was ranked # 1 in Southwest & Texas and # 8 in the United States.
Zaplox helps hotels and vacation home rentals to create a modern and profitable mobile guest experience. Zaplox is a market innovator of the mobile guest journey and mobile key services for the global hotel market with a total market potential of approximately 20 million hotel rooms. Zaplox operates in Europe and North America and offers a turnkey platform for managing the guest’s hotel stay. With the help of mobile technology, Zaplox offers added value by improving the check-in and checkout process and distributing mobile keys for the hotel rooms directly to guests’ mobile phones. Zaplox solutions include a software development kit (SDK) that allows hotels to add Zaplox functionality to their existing hotel app, and Zaplox mobile app is a cost-effective way for hotels to launch their own app. In addition, Zaplox offers a self-service kiosk solution that helps deliver a frictionless guest journey. Zaplox solutions save time and costs while providing hotels with a direct channel to communicate with the guests and the opportunity to generate addition