Zaplox’s Partnership With Agilysys Benefits from Surging Demand for Contact-free Guest Solutions During Pandemic

In this coauthored article, you’ll learn how Agilysys and Zaplox are working together to create a safer and more engaging guest’s experience while improving the hotel’s profitability.

This year, the demand for contactless technology and other digital solutions are surging due to the pandemic, and through their partnership, Zaplox and Agilysys, enable hotels to reopen safely with the use of contact-free check-in and mobile keys. Over the last few months, the partnership has resulted in close to 25 new hotel and casino customers in North America.

Contactless guest engagement was a “nice-to-have” before the pandemic, but has now become a “must-have” in order to limit in-person interaction and comply with the new hotel safety guidelines.

Agilysys is using Zaplox SDK to add Zaplox’s mobile key functionality to its mobile guest solution, rGuest Express, allowing hotels to offer a mobile guest journey that is seamlessly integrated with the hotel’s Agilysys PMS and lock system. The mobile app eliminates the need to check-in at the front desk or handle physical keys or plastic key cards. Guests can avoid the crowds in the lobby and use their own phone to check-in and unlock the hotel room door.

Besides reducing the risk for infection, the solution also streamlines the check-in process; consequently maximizing the time guests spend gaming or enjoying resort amenities. In addition, the product allows hoteliers to share special promotions and deliver the high quality service guests expect, without the need for in-person contact. In the end, the Zaplox and Agilysys combined solutions  have a positive impact on both the guest’s experience and the hotel’s profitability, making it a high priority for casino operators and resort managers.

Zaplox’s partnership with Agilysys dates back to late 2018, when the companies teamed up to deliver a mobile key solution enabling the mobile guest journey with mobile keys to two of the largest and most reputable casinos in Las Vegas. In the last two years, the partnership has grown stronger, and in 2020 the demand for contact-free check-in and mobile key solutions has accelerated at record speed, resulting in a quickly growing customer list.

About Agilysys

Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS-based and on-premise technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS)property management (PMS)inventory and procurementpayments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad modern product offerings and its customer-centric service. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA.

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