Hotel guests to benefit from mobile guest journey with mobile check-in/mobile keys and access to concierge services directly from their phone with the option of using a kiosk-based self-service solution
LUND, SWEDEN — OCT. 4, 2019 Zaplox AB (“Zaplox”), a developer of mobile guest journey software for hotels and casinos, announced that it has signed an agreement with The Woodlands Resort & Conference Center , an award-winning AAA Four-Diamond resort located in the greater Houston area in Texas.
The agreement, which includes both Zaplox Premium and Zaplox Kiosk, will enable The Woodlands Resort, with 402 rooms, to offer their guests a mobile guest journey with the option of using a self-service kiosk upon arrival at the hotel. The solution is integrated with the Oracle Opera property management system (PMS) and the hotel’s lock system from dormakaba. In addition, the Zaplox Premium mobile app has been integrated with the ALICE concierge platform, making it easier for guests to communicate with the hotel staff and request room service and other concierge services via the app’s chat function.
Zaplox Premium will enable guests at The Woodlands Resort to use the same mobile app to check in, unlock the door to their room, communicate with hotel staff, request room service, check out and pay, and book their next stay. In addition to the mobile app, The Woodlands Resort will also offer guests the option to use a kiosk for self-service check-in, key card encoding, checkout, and payment.
“It is very gratifying that The Woodlands Resort has chosen Zaplox to deliver the hotel’s digital guest journey. By providing guests the choice of a mobile app and a self-service kiosk, we want to make sure we meet their different needs and have a positive impact on the customer satisfaction,” says Magnus Friberg, CEO at Zaplox AB. “Because guests no longer have to wait in line to check in and get their key from the front desk, the hotel can focus on offering revenue-generating services– available directly via the app at the guest’s convenience. We look forward to working with The Woodlands Resort to achieve even higher guest satisfaction by transforming to a digital guest journey.
The new guest journey for The Woodlands Resort is planned go live in January 2020.
The Woodlands Resort
Nestled among thousands of acres of picturesque Texas forest, only 30 minutes from downtown Houston, The Woodlands Resort is a AAA Four-Diamond resort and an ideal destination for families, friends, and couples. The resort, which was rewarded as one of the best hotels in Texas by Condé Nast Traveler, boasts 402 guest rooms and suites and has an array of resort amenities, including two on-site championship golf courses, a world-class tennis center, a relaxing and rejuvenating spa, a vast network of walking and biking trails and a waterpark complete with 1,005-foot Lazy River and 30-foot waterslide
The Woodlands Resort was established in 1973 and is owned by The Howard Hughes Corporation, which owns and manages a large number of hospitality properties in the United States. Visit www.woodlandsresort.com for more information.
The Zaplox hospitality platform delivers the conveniences of a mobile guest journey with mobile check-in/checkout, mobile key services and direct guest communication. The mobile guest journey platform includes a software development kit that enables hotels to add Zaplox functionality to their existing hotel app, and the Zaplox mobile app is a cost-efficient way for hotels to launch their own custom-branded app. In addition, Zaplox offers a kiosk solution for self-service that helps deliver a frictionless guest journey. The Zaplox solutions streamline the front desk operation while improving guest satisfaction. Zaplox was founded in 2011 and operates globally. Zaplox is listed on NASDAQ First North Growth Market. For more information, visit zaplox.com.
Västra Hamnen Corporate Finance AB is a certified adviser for Zaplox AB, firstname.lastname@example.org, phone +46-40-200 250.