Guests crave an enhanced connection with the hotels they frequent; however, this connection can be strengthened through the provision of self-service technology. Why? Because offering both high and low touch service options allows guests to pick and choose their level...
The demand for a seamless, hassle-free mobile customer journey isn’t unique to the hospitality industry — rather, it’s transforming countless industries around the world. Mobile is quickly becoming the experience modern consumers prefer. Utilizing mobile-optimized...
The modern guest has high expectations for your hotel — expectations that, if not met, will likely lead them to a competitor who has evolved their offering to meet those demands. Perhaps the most integral aspect of the guest journey currently taking the hotel industry...
What makes a great guest experience? This is a question that remains top of mind for every hotelier, and the question which drives much of the evolution within our industry. As the guest journey continues to evolve in terms of touchpoints and expectations, hoteliers...
Whether you’re running a luxury independent resort, city center hotel or multi-national chain – there is only one great equalizer that impacts every single hotel. Guests. For most people, travel, whether in the form of a vacation, business or a mix of business and...
These days, travel is anything but ‘standard’. With the steady rise in boutique hotels, unique accommodations, innovative technology, luxury travel brands and a personalized guest experience, the hospitality industry has evolved into a truly exciting landscape. Of...
