The modern guest has high expectations for your hotel — expectations that, if not met, will likely lead them to a competitor who has evolved their offering to meet those demands. Perhaps the most integral aspect of the guest journey currently taking the hotel industry...
What makes a great guest experience? This is a question that remains top of mind for every hotelier, and the question which drives much of the evolution within our industry. As the guest journey continues to evolve in terms of touchpoints and expectations, hoteliers...
Whether you’re running a luxury independent resort, city center hotel or multi-national chain – there is only one great equalizer that impacts every single hotel. Guests. For most people, travel, whether in the form of a vacation, business or a mix of business and...
These days, travel is anything but ‘standard’. With the steady rise in boutique hotels, unique accommodations, innovative technology, luxury travel brands and a personalized guest experience, the hospitality industry has evolved into a truly exciting landscape. Of...
Technology is continually evolving at a rapid pace, leaving industries eager to remain ahead of the advancements that continue to redefine their respective offerings and demands. Within the hospitality industry, we see hotels investing in new technology to meet...
To provide great hospitality, hoteliers need to know what their guests want. And what guests want, now more than ever, is complete efficiency, control, and personalization — an experience that is both hands-on (with personal touches) and hands-off, with the latest...
