Casinos
Deliver high-quality, personalized service using Zaplox’s digital guest solutions with mobile check-in and mobile keys while streamlining the hotel operation.
Zaplox Mobile Guest App with contact-free check-in and mobile key streamlines the check-in/checkout process, resulting in guests spending more time in the casino or enjoying the resort amenities. The app empowers the guests and reduces the workload for the front desk staff with significant opportunities to cut operational cost.
With Zaplox Mobile Key App, guests no longer have to handle physical keys or plastic key cards, but can use their own phones to unlock the hotel room door and to get access to other hotel facilities such as the gym or conference rooms.
✓ Open the hotel room door with your phone
✓ Access other hotel facilities such the gym and conference rooms
✓ Easily share the key digitally with other guests
✓ Cut down staffing of the front desk
Zaplox has integrations with the leading lock manufacturers.
Boost sales with personalized offers and special promotions that guests can access directly from their phone, via Zaplox’s guest app. Promote auxiliary services such as spa treatments, romantic dinner packages and golf outings to increase the casino’s profit.
Use the chat function* to deliver high quality, personalized service without in-person contact between staff and guests. Service requests can quickly be resolved and guests can schedule spa treatments, book a private gaming room, or make dinner reservations directly in the app.
✓ Quickly resolve issues via chat
✓ Request room service
✓ Make dinner reservations
✓ Arrange for transportation
*the chat function is based on integration with a third-party solution
Guests no longer need to stop at the front desk to return the keys and pay when they checkout from their room. Instead, the Zaplox Mobile Guest app reminds guests when it is time to check out, and with only a few simple clicks, guests can review charges, pay, and checkout.
✓ Convenient, contactless checkout
✓ Review hotel charges and pay in the app
✓ Automatic deactivation of mobile key
✓ Requires less staff at the front desk
Are you ready to meet your guests’ digital needs? Zaplox makes it easier by providing a mobile guest experience with contactless check-in and mobile keys.
Mobile Keys
Guests can use their phone to unlock the hotel room. No more plastic key cards.
Contactless Check-In
Guests can check-in with their phone and skip the lines at the front desk and have more time in the casino.
Connect with Guests
Communicate directly with guests via chat, respond to service requests and resolve problems.
Direct Bookings
Increase direct bookings by enabling returning guests to book their next trip in the app
In-App Marketing
Increase profits by promoting the resort’s auxiliary services and amenities directly in the app.
Mobile Payment
Review room charges and use the phone to make a payment with no need to stop at the front desk.
Nordic Choice Hotels selects Zaplox as a partner for mobile keys2022-12-07 - 15:58
Zaplox and SALTO Systems unlock the digital guest experience at the Independent Hotel Show London, October 4-5, 20222022-10-04 - 14:42
Zaplox to Deliver Mobile Guest Journey to 25 PREM Group Properties Across Europe2022-08-19 - 09:00
