The historic XV Beacon Hotel in the Beacon Hill neighborhood in Boston has introduced a mobile guest app with mobile keys and the ability to communicate with the hotel staff, based on Zaplox’s mobile guest journey. After guests are checked in at the hotel, they can use their mobile phone to unlock the hotel room door, consequently removing the need to handle plastic key cards. The app’s chat feature makes it easy for guests to communicate with the hotel staff, make dinner reservations and order room service. In addition, the guest app also has information about the hotel amenities and things to do in the area.
“XV Beacon’s priority is to ensure that our guests feel safe and comfortable from the moment they walk through our doors. Our team is committed to offer our guests the best quality of service, and in light of COVID-19 we found it important to introduce a way we can serve our guests with limited face-to-face contact,” says Kara Smith, Director Sales & Marketing at XV Beacon Hotel. “Our new app allows guests to choose the level of interaction they want while still enjoying our award-winning cuisine, luxurious amenities, and high-quality personal service.”
The guest app has been integrated with the hotel’s lock system from SALTO Systems and the ALICE hotel operations platform for staff management and guest communication.