Operated by the Arp-Hansen Hotel Group, Wakeup Hotels with a total of four hotels with 1,900 rooms and the luxury hostel Steel House Copenhagen with 253 rooms, use Zaplox mobile guest app and kiosk solution to streamline the check-in/checkout process and to provide better service during the entire stay. With Zaplox’s app, guests staying at Wakeup Hotels and Steel House Copenhagen can book their room, check in, get a mobile key, check out, and pay their bill – directly in their phone.
In addition to the mobile guest app, guests can also use Zaplox’s tablet-based self-service kiosks that are placed in the hotel lobby for easy check-in and retrieval of key cards. Both the Zaplox kiosk and mobile guest app have been integrated with the hotel’s property management system OPERA/Suite8 from Oracle and with locks from ASSA ABLOY.
The digitization of guest journey, allows guests to handle the check-in process by themselves. Guests appreciate the convenience and can skip the lines. The hotel can streamline their operation with less staff resources required for administrative tasks and can instead focus on revenue generating services.