In the past few years, we’ve witnessed a great deal of change within the hospitality industry. From the technology hotels use to streamline operations and stay current, to the way hoteliers can capitalize on touch-points and offer a more personalized experience,...
Let’s consider a familiar scene: You’ve just rolled your luggage into the hotel lobby after a long trip. As you eye the line at the front desk you silently hope the check-in process will be swift, so you can freshen up and get settled. After a pleasant exchange with...
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