Contactless: No Handling of Physical Key Cards
After downloading Zaplox Mobile Key App, guests no longer have to handle physical keys or plastic key cards, but can use their own phone to unlock the hotel room door and access other hotel facilities such as the gym or conference rooms. Unlike plastic key cards that are easily misplaced or lost, the mobile key is safely stored inside the app with several layers of security.
How a mobile key works
- Guests check in at the front desk and a digital key is issued from the Zaplox portal
- After check-in, guests receive an email or text message that prompts them to download the mobile key app
- Guests unlock the hotel room door by activating the mobile key and holding the phone against the door lock
Does the Mobile key App require integration with PMS?
Zaplox Mobile Key app works with BLE locks from the leading manufacturers and does not require integration with the hotel’s PMS.
Personalized Guest Communication
Connect directly with guests via the hotel app
The mobile key app can be used to communicate important pre-arrival messages via push notifications, including information about the hotel’s safety protocols, pre-screenings, and other practical details that contribute to a smooth arrival.
This feature is only available guests who have downloaded the app pre-arrival. Guests who haven’t downloaded the app yet, receive a pre-stay message, prompting them to download the app. If the guest still hasn’t downloaded the app, he or she will be prompted via SMS or email to download the app when checking in at the hotel.
Chat with Hotel Staff via the App
The app’s chat function* can be used to deliver high-quality, personalized service without in-person contact between staff and guests throughout the guest journey. This way, service requests can quickly be resolved and guests can schedule spa treatments, request extra towels, or make dinner reservations directly in the app.
*the chat function is optional and requires a third party software
Increase sales with personalized offers and promotions
Boost sales with personalized offers and special promotions that guests can access directly from their phone, via the Zaplox’s guest app. In addition, use the app to promote auxiliary services such as spa treatments, romantic dinner packages and golf outings. Special offerings and time-limited promotions can easily managed through Zaplox’s portal.
The Benefits of In-app Marketing
✓ Reach customers when they are the most receptive
✓ Use special promotions and offers throughout the guest journey
✓ Promote auxiliary services to increase the hotel’s profit
Digital Hotel Compendium
Convenient access to amenities directly in the app
Spend less money on printed materials and reduce the number of calls to the front desk by providing mobile access to information about the hotel amenities, restaurants, and things to do in the area. Meanwhile, use Zaplox Portal to add new promotions and keep your information updated in real-time.
Easy to update. Mobile Access.
✓ Mobile access to hotel information
✓ Promote the hotel’s amenities and activities
✓ Easy to keep information up to date
✓ Eliminate the cost for printed materials
Trusted by a Growing List of Hotels & Resorts
Join the growing list of hotels that already use Zaplox’s mobile keys and contactless guest solutions.
“XV Beacon’s priority is to ensure that our guests feel safe and comfortable from the moment they walk through our doors. Our team is committed to offer our guests the best quality of service, and in light of COVID-19 we found it important to introduce a way we can serve our guests with limited face-to-face contact. Our new app allows guests to choose the level of interaction they want while still enjoying our award-winning cuisine, luxurious amenities, and high-quality personal service.”
“It is important that we to continuously optimize the user-friendliness of the digital guest journey to ensure a smooth, stress-free stay at our hotels. Thanks to our pioneering work with using a mobile guest app, we were much better prepared for the re-opening after the Corona lock down.”
“We worked very closely with Zaplox to adapt the kiosk and app solutions to our needs and we are very happy with the results. Our goal is to minimize the lines in the lobby and to provide a smooth check in process and guest staying at the Steel House Hostel, have been particularly quick to adopt the new contact-free solutions but Wakeup Hotels are also doing well, even though guests have the choice of a traditional check-in there.”
Zaplox Administrative Portal
In the heart of Zaplox’s guest solutions is the Zaplox administrative portal, where hoteliers issue mobile keys, create and customize content for the mobile guest app and send direct messages to guests.
Are you ready to welcome guests back?
Explore how Zaplox’s contactless guest solutions can benefit your hotel.
Zaplox Unlocked Blog
- Guy Harvey Resort St. Augustine in Florida Launches Mobile Guest App from Zaplox2022-05-06 - 14:26
- Award-Winning Levi Hotel Spa Resort Becomes First Hotel in Finland to Use Zaplox Mobile Key2022-03-14 - 19:36
- Zaplox at Luxury and Boutique Hotel Event – The Independent Hotel Show in Amsterdam, March 16-172022-03-14 - 16:09