Zaplox and protel Unlock the Power of Mobile Guest Journey

Strategic partnership brings Zaplox revenue-generating mobile check-in, mobile keys, and mobile check-out technology to protel hotel customers.

More than 14,000 hotel customers with about 1.4 million hotel rooms will now have the opportunity to enrich their mobile guest experience, thanks to the partnership between two hospitality technology leaders – Zaplox and protel hotelsoftware. The two companies sophisticated integration between their innovative platforms will enable protel to offer Zaplox’s mobile guest journey as an integrated solution to its hotel customers and their guests from within protel’s hotel management systems and mobile app.

By leveraging the Zaplox Software Development Kit (SDK) in this partnership protel and its distributor network now has the possibility to offer a mobile guest journey, with mobile check-in, mobile keys, and mobile check-out to protel customers. This is unique open architecture connectivity solution (API) is a proven and scalable product which enables partners and hotel companies that already have a guest engagement app in place to take them to the next level with Zaplox’s powerful features and functions. In addition, protel customers will also have access to the Zaplox Kiosk, which is an alternative for hotels to offer check-in and check out with mobile keys or key cards at arrival.

“protel is one of the most experienced and successful suppliers of advanced hotel management systems and is an important partner to us with approximately 1,4 M hotel rooms on their platform. Our partnership means that our mobile guest journey technology will be available to their current and future hotel clients, and increases our presence and position in the market – something that of course is valuable to us,” says Magnus Friberg, CEO Zaplox.

Zaplox eliminates the traditional hassle of front desk lines and check-in delays for a seamless arrival. Guests can check-in and securely access their room key using their smartphone, act on special offers, checkout, make payments and book their next stay. Hotel staff and management can also access data, manage options and create customizable communications using the intuitive administration portal.

Magnus Friberg adds, “At Zaplox, we are dedicated to developing solutions and partnerships that help hotels create seamless guest experiences at every touchpoint to drive new revenue opportunities, positive reviews, and loyalty. We’re thrilled to work closely with protel to provide mobile key technology to protel customers and look forward to our mutual success for many years to come.”

“We welcome the new partnership with Zaplox. Not only as a robust and much-in-demand mobile key integrator in its own right, but also as further proof to our commitment to a best-of-breed, vendor-neutral protel Services Marketplace. Zaplox, with their open system architecture and passion for enabling the delivery of better guest-experience in hotels, are very much aligned with our own view on how best to serve this rapidly-changing industry.” says Ingo Dignas, Co-Founder and CEO at protel.

ITB attendees are invited to meet the protel team at Hall 8.1 Booth #103 to explore the range of customized hotel software solutions and easy 3rd Party Integrations.

The partner agreement was previously communicated in Sweden as a press release 2018-06-07. To learn more about Zaplox, please visit

About protel hotelsoftware GmbH
protel is the hotel PMS and platform pioneer with over 14,000 hotel customers in 90+ countries. protel’s new enterprise hospitality platform – consisting of an enterprise service bus called protel.I/O and a multi-hotel solution called protel CENTRAL – is a breakthrough for the industry. It’s the only technology that allows hotels with multiple integrations to aggregate all specialist technology behavior to a central level, thus creating a secure, vendor-neutral, open infrastructure to store, access, integrate and use their data from any guest touchpoint in real time. As a result, hotel CEO’s, CIO’s and CMO’s can take control of their technology infrastructure and create best of breed ecosystems that deliver best-in-class guest experiences. protel’s global headquarters were established 24 years ago in Dortmund, Germany and U.S. headquarters are in Atlanta, Georgia.

About Zaplox
Zaplox helps hotels and vacation homes to create a modern and profitable mobile guest experience. Zaplox is a market innovator of the mobile guest journey and mobile key services for the global hotel market with a total market potential of 20 million hotel rooms. Zaplox works worldwide and offers a turnkey platform including a mobile key application to handle the guest’s hotel stay. With the help of mobile technology, Zaplox offers an added value by providing the hotels with a better way to check in and check out, as well as distributing mobile keys to the hotel rooms directly to the guest’s mobile phones. The system saves time and costs and gives the hotel a direct communication channel with the guests and the opportunity to generate additional revenue. Zaplox works on all major smartphone platforms supports locks and hotel systems and replaces or co-exists with keyboards, code locks, and physical keys. The Zaplox system has been in commercial use since 2011 in the delivery of more than 2 million guest nights. Zaplox was founded in 2010 at IDEON Science Park Lund, Sweden, and has offices in Europe and in the US. Zaplox share is listed on Nasdaq Stockholm First North. Sedermera Fondkommission is the Certified Adviser for Zaplox, e-post, telephone +46 40-615 14 10

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