Custom-branded app enables guests skip the lines and use their phone for
contactless check-in and mobile keys while driving direct bookings via the app.
Zaplox AB (publ) (“Zaplox”), which offers a contact-free mobile guest journey and mobile keys for a safe, secure, and engaging guest experience, announces that Guy Harvey Resort St. Augustine, an oceanfront hotel with 153 rooms on the northeast coast of Florida, now offers contactless check-in/checkout and mobile keys via the resort’s custom-branded guest app. The app, delivered by Zaplox, has been integrated with Oracle OPERA Cloud PMS, dormakaba BLE locks, and the Shift4 payment system, providing a seamless mobile guest journey.
At Guy Harvey Resort St. Augustine guests are now able to use their phone to access the hotel reservation, and instead of standing in line at the front desk, use their phone to check in before they even arrive at the resort. Once the room is ready, the guest is alerted through the app and can use the mobile key to unlock the hotel room. In addition to streamlining the check-in process, the app presents information about the resort amenities and surroundings available right at the guest’s fingertips. Instead of calling the front desk, guests can use the app to look up everything from the dinner menu to scheduled events or how late the pool is open. Before and during the stay, the app can be used to promote everything from happy hour specials at the resort’s tiki bar to dinner cruises and fishing trips offered by the resort. On the departure day, guests can use the app to review their folio and pay with no need to stop at the front desk. Post-stay marketing via the app represents another large potential as it enables Guy Harvey Resort St. Augustine to continue to engage with the guest with special incentives for guests that book their next stay directly in the app.
“Not only does the new app streamline the check-in process and reduce the wait time for our guests, but the app is a revolutionizing tool that will help us migrating guests from the OTA’s to booking directly with us,” says Larry Collier, director of operations at H.I. Development that manages Guy Harvey Resort St. Augustine. “If we get 10 percent of our guests to book their next stay directly through the app, it would translate into another $25,000 USD in profit per year for this resort and our guests appreciate the convenience of using their phone instead of waiting in line to check in – with more time to enjoy their vacation.”
“No matter the number of rooms or hotel type, Zaplox mobile guest journey offers many benefits for both the hotel and guests – at an affordable cost. It allows hotels to streamline their operation, and at the same time, improve the guest experience and increase direct bookings via the app,” says Tess Mattisson, CEO of Zaplox. “We are proud to support Guy Harvey Resort St. Augustine as they further excel their guest services by providing the convenience of a mobile guest app.”
About Guy Harvey Resort St. Augustine
Guy Harvey Resort St. Augustine is an oceanfront resort inspired by the artist Guy Harvey and his passion for the sea and marine conservation work. The resort is located directly on St. Augustine Beach with easy access to the sand and surf via our outdoor pool deck. Our 153-room resort features spectacular ocean views, an outdoor pool & tiki bar, beach chair and board rentals and loads of Guy Harvey apparel available in the Outfitter Shop in the Lobby. Our Adventure Coordinator will be your point of contact for booking eco-tours, fishing charters, surf rentals, kayaking tours and more. www.guyharveyresortstaugustinebeach.com
Zaplox is a market innovator of the contact-free mobile guest journey and mobile key services for the global hospitality market. The company operates in Europe and North America and offers a turnkey platform for managing the guest’s hotel stay, improving the check-in and check-out process, and distributing mobile keys for the hotel rooms directly to guests’ mobile phones. Zaplox Solutions allows hotels to add Zaplox functionality to their existing hotel app or launch their own mobile app cost-effectively. In addition, Zaplox solutions save time and costs while providing hotels with a direct channel to communicate with the guests and generate additional revenue. Zaplox solutions have been in commercial use since 2011 and the company is listed on the NASDAQ First North Growth Market. www.zaplox.com
For more information, please contact:
Director of Operations at H.I. Development (manages Guy Harvey Resort St. Augustine)
Svensk Kapitalmarknadsgranskning AB
Phone: +46 11 32 30 732