Mobile guest journey provides smooth, contact-free check-in while improving guest communication.

Schani Hotels

Schani Hotels has since the opening of Hotel Schani Wien in 2015 focused on innovation and Zaplox’s mobile guest app has provided the convenience of mobile check-in and mobile keys for more than five years. Recently, Schani Hotels rolled out a new version of the app, making contact-free check-in even faster and easier, and the app has become an essential service during the Coronavirus pandemic. Guests can access their room keys even more quickly and send them to traveling companions via text message, WhatsApp or email. They can also update their reservation data at any time and access useful information needed for their trip.

The mobile app enables guests to limit interaction with staff and other hotel guests, skipping the lines at the front desk. After checking in, using the mobile app, guests can go straight to their room and unlock the hotel room door with a mobile key that is accessed through the guest app. The room key can be shared with traveling companions via text message, WhatsApp or email.

The guest app makes it easy for guests to update their reservation data and it also provides access to useful information about the hotel, amenities, and things to do in the surroundings. Schani also uses the app to promote special offers.

Zaplox’s app has been fully integrated with the lock system from ASSA ABLOY and Stay N’ Touch PMS, ensuring seamless operation and exchange of information between the systems.