Zaplox Mobile Guest App (Premium 2 & 3)

Premium 2 & 3

Zaplox Mobile
Guest App

A custom-branded guest app that provides everything your hotel needs to deliver a turnkey mobile guest journey with contactless check-in, checkout, digital key, and mobile payment.

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The Benefits of Zaplox Mobile Guest App

✓ Convenient – use your phone to check-in and unlock the room
✓ Contactless – no touching of key cards and less staff interaction
✓ Efficient – guests can skip the lines and go straight to their room
✓ Cost-saving – hotels can reduce the staff at the front desk

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Contact-Free Mobile Check-in

Whether it is a business trip or a family vacation, guests need to feel safe to travel again. Contact-free check-in with Zaplox’s mobile guest app is a good starting point. Guests can use their phone to check-in and skip the lines at the front desk. The app streamlines the check-in process while reducing physical interaction. Hotels are able to keep their staffing costs down and reassign staff to more revenue-generating tasks.

Empowering guests to use their phone to check in

✓ Find the reservation
✓ Confirm guest details
✓ Accept terms and conditions
✓ Preauthorize payment
✓ Access the mobile key

Zaplox PMS Partners

Zaplox’s Mobile Guest App has been integrated with leading property management systems, which allows for a seamless guest journey with contactless check-in and checkout processes. Guests appreciate the convenience while hotel properties benefit from improved efficiency and reduced staffing costs.

Contactless: No Handling of Physical Key Cards

With Zaplox Mobile Key App, guests no longer have to handle physical keys or plastic key cards, but can use their own phone to unlock the hotel room door and to get access to other hotel facilities such as the gym or conference rooms. Unlike plastic key cards that can easily be misplaced or lost, the mobile key is safely stored inside the app with several layers of security.

How it works

The check-in is completed via the guest app
The mobile key is automatically issued upon check-in
The guest unlocks the door by holding the phone against the lock

Zaplox Lock Partners

Zaplox offers seamless integration with BLE locks from leading lock providers, which translates into a fast and cost-efficient deployment.

Direct Guest Communication

In-app Messages

The app can be used to communicate important pre-arrival information such as the hotel’s safety protocols or pre-screenings via push notifications to ensure a smoother arrival.

Guests who haven’t downloaded the app yet, receive a pre-stay message, prompting them to download the app to check-in.

Chat with Hotel Staff

The app’s chat function* is used to deliver socially distanced, personalized service. Service requests can quickly be resolved and guests can chat with staff members to schedule spa treatments, request extra towels, or make dinner reservations.

*the chat function is optional and requires a third party software

More Sales with Personalized Offers

Boost sales with personalized offers that guests can access directly from their phone, via the Zaplox’s guest app. Promote auxiliary services such as spa treatments, romantic dinner packages and golf outings to increase your profits. Offers and time-limited promotions are easily managed through the Zaplox Portal.

The Benefits of In-app Marketing

✓ Reach customers when they are the most receptive
✓ Special promotions and offers throughout the guest journey
✓ Promote auxiliary services and upgrades to increase the profit

Digital Hotel Compendium

Spend less money on printed materials and reduce the number of calls to the front desk by providing mobile access to information about the hotel amenities, restaurants, and things to do. Use Zaplox Portal to keep the hotel information updated in real-time.

Always Up-to-date Hotel Information

✓ Mobile access to hotel information
✓ Promote amenities and activities
✓ Easy to update hotel information
✓ No cost for printed materials

Contactless Checkout and Mobile Payment

Guests no longer need to stop at the front desk to return the keys or pay before leaving. Instead, the Zaplox Mobile Guest app reminds the guest when it is time to check out, and with a few clicks, the guest can review charges, pay, and check out.

✓ Convenient, contactless checkout
✓ Review charges and pay
✓ Deactivation of mobile key
✓ Less front desk staff needed

Trusted by a Growing List of Hotels & Resorts

Join the growing list of hotels that already use Zaplox’s mobile keys and contactless guest solutions.

“As the business starts to pick up again after the pandemic, guest safety is our top priority. Zaplox‘s hotel app enables us to offer a contact-free check-in and checkout experience that supports social distancing while allowing our staff can to focus on revenue-generating services.”

Hotel HugoPablo Migoya, General Manager

“XV Beacon’s priority is to ensure that our guests feel safe and comfortable from the moment they walk through our doors. Our team is committed to offer our guests the best quality of service, and in light of COVID-19 we found it important to introduce a way we can serve our guests with limited face-to-face contact. Our new app allows guests to choose the level of interaction they want while still enjoying our award-winning cuisine, luxurious amenities, and high-quality personal service.”

XV Beacon HotelKara Smith, Director Sales & Marketing

“It is important that we to continuously optimize the user-friendliness of the digital guest journey to ensure a smooth, stress-free stay at our hotels. Thanks to our pioneering work with using a mobile guest app, we were much better prepared for the re-opening after the Corona lock down.”

Schani HotelsBenedikt Komarek, CEO and Owner

“We worked very closely with Zaplox to adapt the kiosk and app solutions to our needs and we are very happy with the results. Our goal is to minimize the lines in the lobby and to provide a smooth check in process and guest staying at the Steel House Hostel, have been particularly quick to adopt the new contact-free solutions but Wakeup Hotels are also doing well, even though guests have the choice of a traditional check-in there.”

Arp-Hansen Hotel GroupPia Classen, IT director

Zaplox Solutions

Compare the features of our contactless solutions and decide which of them that works best at your hotel.

Mobile Key App (Premium 1)
Reservation
Pre-check in
Check-in
Registration
Preauthorization
Mobile keys
Key encoding
Hotel info
Chat (3rd party)
Checkout
Folio review
Payment
Promotions
PMS integration
Lock integration
Branding
Push notifications

Mobile Key App (Premium 1)
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Premium 2
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Zaplox Key Centric SDK
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Zaplox
Kiosk
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Zaplox Administrative Portal

In the heart of Zaplox’s guest solutions is the Zaplox administrative portal, where hoteliers issue mobile keys, create and customize content for the mobile guest app and send direct messages to guests.

✓ Issue, manage and share mobile keys

✓ Create and publish content for the app

✓ Manage and launch promotions

✓ Get a snapshot of your daily hotel operation

Are you ready to welcome guests back?
Explore how Zaplox’s contactless guest solutions can benefit your hotel.

We are waiving all upfront fees and offer discounted pricing per door when you sign up as our new customer.

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Collateral

Download a data sheet to learn more or share with colleagues.

Contact-Free Solutions Guide

4 MB | PDF

Zaplox Premium 2 & 3 Datasheet

1.77 MB | PDF