Zaplox Mobile Guest App (Premium 2 & 3)

Premium 2 & 3

Zaplox Mobile Guest App

A custom-branded guest app that provides everything your hotel needs to deliver a turnkey mobile guest journey with contactless check-in, checkout, digital key, and mobile payment.

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The Benefits of Zaplox Mobile Guest App

✓ Convenient – guests can use their own phone to check-in and unlock the hotel room
✓ Contactless – no touching of plastic cards and minimal staff interaction
✓ Efficient – guests can skip the lines and go straight to their room
✓ Cost-saving – hotels can reduce the staff at the front desk
✓ Secure – No more lost or stolen key cards
✓ Fast deployment – integrated with leading PMS and lock systems

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Contact-Free Mobile Check-in

Whether it is a business trip or a family vacation, guests need to feel safe to be comfortable to travel again. Contact-free check-in with Zaplox’s mobile guest app is a good starting point. Guests can use their phone to check-in and skip the lines at the front desk. The app streamlines the check-in process while reducing direct contact with hotel staff and other guests. In addition, hotels are able to keep their staffing costs down and reassign staff to more revenue-generating tasks.

Empower your guests to use their phone to check in

✓ Find the reservation
✓ Confirm guest details
✓ Accept terms and conditions
✓ Preauthorize payment
✓ Access the mobile key

PMS Partners

Zaplox’s Mobile Guest App has been integrated with leading property management systems, which allows for a seamless guest journey with contactless check-in and checkout processes. Guests appreciate the convenience while hotel properties benefit from improved efficiency and reduced staffing costs.

Contactless: No More Handling of Physical Key Cards

With Zaplox Mobile Key App, guests no longer have to handle physical keys or plastic key cards, but can use their own phone to unlock the hotel room door and to get access to other hotel facilities such as the gym or conference rooms. Unlike plastic key cards that can easily be misplaced or lost, the mobile key is safely stored inside the app with several layers of security, preventing the key from ending up in the wrong hands.

How it works

The check-in is completed via the guest app
The mobile key is automatically issued upon check-in
The guest unlocks the door by holding the phone against the lock

Our Lock Partners

Zaplox offers seamless integration with BLE locks from leading lock providers, which translates into a fast and cost-efficient deployment.

Guest Communication

In-app Messages

The app can be used to communicate important pre-arrival messages via push notifications, including information about the hotel’s safety protocols, pre-screenings, and other practical details that contribute to a smooth arrival.

This feature is only available if the guest has downloaded the app pre-arrival. Guests who haven’t downloaded the app yet, receive a pre-stay message, prompting them to download the app. If the guest still hasn’t downloaded the app, he or she will be prompted via SMS or email to download the app when checking in at the hotel.

Chat with Hotel Staff

The app’s chat function* can be used to deliver high-quality, personalized service without in-person contact between staff and guests throughout the entire guest journey. Service requests can quickly be resolved and guests can schedule spa treatments, request extra towels, or make dinner reservations directly in the app.

*the chat function is optional and requires a third party software

More Sales with Personalized Offers

Boost sales with personalized offers and special promotions that guests can access directly from their phone, via the Zaplox’s guest app. Promote auxiliary services such as spa treatments, romantic dinner packages and golf outings to increase your profits. Special offers and time-limited promotions are easily managed through the Zaplox Portal.

The Benefits of In-app Marketing

✓ Reach customers when they are the most receptive
✓ Use special promotions and offers throughout the guest journey
✓ Promote auxiliary services and upgrades to increase the hotel’s profit

Digital Hotel Compendium

Spend less money on printed materials and reduce the number of calls to the front desk by providing mobile access to information about the hotel amenities, restaurants, and things to do in the area. Use Zaplox Portal to add new information to the app and keep your information updated in real-time.

Easy to update. Mobile Access to Hotel Information.

✓ Provide mobile, anytime access to hotel information
✓ Promote the hotel’s amenities and activities
✓ Easily keep information up-to-date
✓ Eliminate the cost for printed hotel materials

Contactless Checkout and Mobile Payment

Guests no longer need to stop at the front desk to return the keys and pay when they checkout from their room. Instead, the Zaplox Mobile Guest app reminds guests when it is time to check out, and with only a few simple clicks, the guests can review charges, pay, and checkout.

✓ Convenient, contactless checkout
✓ Use the guest app to review charges and pay
✓ Automatic deactivation of mobile key
✓ Less staff needed at the front desk

Trusted by a Growing List of Hotels & Resorts

Join the growing list of hotels that already use Zaplox’s mobile keys and contactless guest solutions.

“As the business starts to pick up again after the pandemic, guest safety is our top priority. Zaplox‘s hotel app enables us to offer a contact-free check-in and checkout experience that supports social distancing while allowing our staff can to focus on revenue-generating services.”

Hotel HugoPablo Migoya, General Manager

“XV Beacon’s priority is to ensure that our guests feel safe and comfortable from the moment they walk through our doors. Our team is committed to offer our guests the best quality of service, and in light of COVID-19 we found it important to introduce a way we can serve our guests with limited face-to-face contact. Our new app allows guests to choose the level of interaction they want while still enjoying our award-winning cuisine, luxurious amenities, and high-quality personal service.”

XV Beacon HotelKara Smith, Director Sales & Marketing

“It is important that we to continuously optimize the user-friendliness of the digital guest journey to ensure a smooth, stress-free stay at our hotels. Thanks to our pioneering work with using a mobile guest app, we were much better prepared for the re-opening after the Corona lock down.”

Schani HotelsBenedikt Komarek, CEO and Owner

“We worked very closely with Zaplox to adapt the kiosk and app solutions to our needs and we are very happy with the results. Our goal is to minimize the lines in the lobby and to provide a smooth check in process and guest staying at the Steel House Hostel, have been particularly quick to adopt the new contact-free solutions but Wakeup Hotels are also doing well, even though guests have the choice of a traditional check-in there.”

Arp-Hansen Hotel GroupPia Classen, IT director

Zaplox Solutions

Compare the features of our contactless solutions and decide which of them that works best at your hotel.

Mobile Key App (Premium 1)
Reservation
Pre-check in
Check-in
Registration
Preauthorization
Mobile keys
Key encoding
Hotel info
Chat (3rd party)
Checkout
Folio review
Payment
Promotions
PMS integration
Lock integration
Branding
Push notifications

Mobile Key App (Premium 1)
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Premium 2
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Premium 3
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Zaplox Key Centric SDK
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Zaplox
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Zaplox Administrative Portal

In the heart of Zaplox’s guest solutions is the Zaplox administrative portal, where hoteliers issue mobile keys, create and customize content for the mobile guest app and send direct messages to guests.

Issue, manage and share mobile keys
Create and publish content for the app
Manage and launch promotions
Get a snapshot of your daily hotel operation

Are you ready to welcome guests back?
Explore how Zaplox’s contactless guest solutions can benefit your hotel.

We are waiving all upfront fees and offer discounted pricing per door when you sign up as our new customer.

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Collateral

Download a data sheet to learn more or share with colleagues.

Contact-Free Solutions Guide

4 MB | PDF

Zaplox Premium 2 & 3 Datasheet

1.77 MB | PDF

Zaplox Mobile Guest App

The Benefits of Zaplox Mobile Guest App

Contact-Free Mobile Check-in

Empower your guests to use their phone to check in

PMS Partners

Contactless: No More Handling of Physical Key Cards

How it works

Our Lock Partners

Guest Communication

In-app Messages

Chat with Hotel Staff

More Sales with Personalized Offers

The Benefits of In-app Marketing

Digital Hotel Compendium

Easy to update. Mobile Access to Hotel Information.

Contactless Checkout and Mobile Payment

Trusted by a Growing List of Hotels & Resorts

Zaplox Solutions

Dashboard

Offer & Promotions

User Profile Management

Offers & Promotions

Mobile Key Manager

Zaplox Administrative Portal

Issue, manage and share mobile keys

Create and publish content for the app

Manage and launch promotions

Get a snapshot of your daily hotel operation

Collateral

Contact-Free Solutions Guide

Zaplox Premium 2 & 3 Datasheet

Zaplox Unlocked Blog

Important links

Press releases

Zaplox