Premium 2 & 3
Zaplox Mobile
Guest App
A custom-branded guest app that provides everything your hotel needs to deliver a turnkey mobile guest journey with contactless check-in, checkout, digital key, and mobile payment.
Premium 2 & 3
A custom-branded guest app that provides everything your hotel needs to deliver a turnkey mobile guest journey with contactless check-in, checkout, digital key, and mobile payment.
✓ Convenient – use your phone to check-in and unlock the room
✓ Contactless – no touching of key cards and less staff interaction
✓ Efficient – guests can skip the lines and go straight to their room
✓ Cost-saving – hotels can reduce the staff at the front desk
Whether it is a business trip or a family vacation, guests need to feel safe to travel again. Contact-free check-in with Zaplox Mobile Guest App is a good starting point. Guests can use their phone to check-in and skip the lines at the front desk. The app streamlines the check-in process while reducing physical interaction. Hotels are able to keep their staffing costs down and reassign staff to more revenue-generating tasks.
✓ Find the reservation
✓ Confirm guest details
✓ Accept terms and conditions
✓ Preauthorize payment
✓ Access the mobile key
Zaplox Mobile Guest App has been integrated with leading property management systems, which allows for a seamless guest journey with contactless check-in and checkout processes. Guests appreciate the convenience while hotel properties benefit from improved efficiency and reduced staffing costs.
With Zaplox Mobile Guest App, guests no longer have to handle physical keys or plastic key cards, but can use their own phone to unlock the hotel room door and to get access to other hotel facilities such as the gym or conference rooms. Unlike plastic key cards that can easily be misplaced or lost, the mobile key is safely stored inside the app with several layers of security.
Zaplox offers seamless integration with BLE locks from leading lock providers, which translates into a fast and cost-efficient deployment.
The app can be used to communicate important pre-arrival information such as the hotel’s safety protocols or pre-screenings via push notifications to ensure a smoother arrival.
Guests who haven’t downloaded the app yet, receive a pre-stay message, prompting them to download the app to check-in.
The app’s chat function* is used to deliver socially distanced, personalized service. Service requests can quickly be resolved and guests can chat with staff members to schedule spa treatments, request extra towels, or make dinner reservations.
*the chat function is optional and requires a third party software
Boost sales with personalized offers that guests can access directly from their phone, via the Zaplox’s guest app. Promote auxiliary services such as spa treatments, romantic dinner packages and golf outings to increase your profits. Offers and time-limited promotions are easily managed through the Zaplox Portal.
✓ Reach customers when they are the most receptive
✓ Special promotions and offers throughout the guest journey
✓ Promote auxiliary services and upgrades to increase the profit
Spend less money on printed materials and reduce the number of calls to the front desk by providing mobile access to information about the hotel amenities, restaurants, and things to do. Use Zaplox Portal to keep the hotel information updated in real-time.
✓ Mobile access to hotel information
✓ Promote amenities and activities
✓ Easy to update hotel information
✓ No cost for printed materials
Guests no longer need to stop at the front desk to return the keys or pay before leaving. Instead, the Zaplox Mobile Guest app reminds the guest when it is time to check out, and with a few clicks, the guest can review charges, pay, and check out.
✓ Convenient, contactless checkout
✓ Review charges and pay
✓ Deactivation of mobile key
✓ Less front desk staff needed
Join the growing list of hotels that already use Zaplox’s mobile keys and contactless guest solutions.
“XV Beacon’s priority is to ensure that our guests feel safe and comfortable from the moment they walk through our doors. Our team is committed to offer our guests the best quality of service, and in light of COVID-19 we found it important to introduce a way we can serve our guests with limited face-to-face contact. Our new app allows guests to choose the level of interaction they want while still enjoying our award-winning cuisine, luxurious amenities, and high-quality personal service.”
“It is important that we to continuously optimize the user-friendliness of the digital guest journey to ensure a smooth, stress-free stay at our hotels. Thanks to our pioneering work with using a mobile guest app, we were much better prepared for the re-opening after the Corona lock down.”
“We worked very closely with Zaplox to adapt the kiosk and app solutions to our needs and we are very happy with the results. Our goal is to minimize the lines in the lobby and to provide a smooth check in process and guest staying at the Steel House Hostel, have been particularly quick to adopt the new contact-free solutions but Wakeup Hotels are also doing well, even though guests have the choice of a traditional check-in there.”
Compare the features of our contactless solutions and decide which of them that works best at your hotel.
The dashboard provides a daily overview of the hotel’s issued mobile keys, guest activities, promotions and sales.
Create and manage all your promotions and offers for your app here.
– Add text and images and set time limits for your promotions
– Post your promotions to the app with the option to send push notifications
– Create upgrade offers based on the booked room type
– Segment target groups for more personalized offers that are based on the guest preferences in the PMS (only available for Premium 2 & 3)
– Support for the use of product codes (only available for Premium 2 & 3)
Create and assign user profiles for the hotel’s front desk staff with different levels of access to the portal
Create and manage all your promotions and offers for your app here.
– Add text and images and set time limits for your promotions
– Post your promotions to the app with the option to send push notifications
– Create upgrade offers based on the booked room type
– Segment target groups for more personalized offers that are based on the guest preferences in the PMS (only available for Premium 2 & 3)
– Support for the use of product codes (only available for Premium 2 & 3)
Issue and manage all mobile keys here.
Premium 1:
Arrival lists are imported from the PMS and the mobile key is issued from Zaplox Portal and distributed via the Mobile Key App.
Premium 2 & 3:
The mobile key is automatically issued when the guests checks in via the Zaplox app. If needed, the mobile key and additional keys connected to the same reservation, can be issued from the Zaplox portal.
In the heart of Zaplox’s guest solutions is the Zaplox administrative portal, where hoteliers issue mobile keys, create and customize content for the mobile guest app and send direct messages to guests.
✓ Issue, manage and share mobile keys
✓ Create and publish content for the app
✓ Manage and launch promotions
✓ Get a snapshot of your daily hotel operation
Are you ready to welcome guests back?
Explore how Zaplox’s contactless guest solutions can benefit your hotel.
Zaplox EMEA office – IDEON Gateway, Scheelevägen 27, 223 63 Lund, Sweden
Zaplox U.S. office – 220 E. 42nd Street, Suite 409A, New York, NY 10017, USA
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