Customer Success Stories

Discover how other hotels, casinos, and resorts are using Zaplox Digital Guest Solutions

to elevate their guest experience. 



SkiStar | Sälen, Sweden

“We want to provide solutions that fundamentally support the guest, and thanks to digitization, the guest can today do everything from check-in, manage their key, buy a SkiPass or search for information about the destination in the app. This means we can focus on giving the guest a better and more memorable experience”

Ola Rådström
Customer Experience Responsible, SkiStar

SkiStar Lodge Hundfjället


XV Beacon Hotel | Boston, USA

“XV Beacon’s priority is to ensure that our guests feel safe and comfortable from the moment they walk through our doors. Our team is committed to offer our guests the best quality of service, and in light of COVID-19 we found it important to introduce a way we can serve our guests with limited face-to-face contact. Our new app allows guests to choose the level of interaction they want while still enjoying our award-winning cuisine, luxurious amenities, and high-quality personal service.”

Kara Smith
Director Sales & Marketing, XV Beacon Hotel, Boston



Lundia Hotel | Sweden

“Waiting in line to check-in and get a key, is the last thing travelers wants to do when they arrive and Zaplox enabled us to offer a mobile guest journey with mobile check-in and mobile keys. Zaplox’s mobile guest app also allows us to improve communication with guests pre-arrival, allowing us to deliver higher-quality and more personalized service, ultimately impacting our guest loyalty.”

Maria Paulsson Rickle
CEO, Hotel Lundia





Schani Hotels | Vienna, Austria

“It is important that we to continuously optimize the user-friendliness of the digital guest journey to ensure a smooth, stress-free stay at our hotels. Thanks to our pioneering work with using a mobile guest app, we were much better prepared for the re-opening after the Corona lock down.”

Benedikt Komarek
CEO and owner of Schani Hotels



Arp-Hansen Hotel Group | Denmark

“We worked very closely with Zaplox to adapt the kiosk and app solutions to our needs and we are very happy with the results. Our goal is to minimize the lines in the lobby and to provide a smooth check in process and guest staying at the Steel House Hostel, have been particularly quick to adopt the new contact-free solutions but Wakeup Hotels are also doing well, even though guests have the choice of a traditional check-in there.”

Pia Classen
IT director at Arp-Hansen Hotel Group