In 2018, Hotel Lundia launched Zaplox Premium, a mobile app that allows guests to book, check-in/checkout, pay, and unlock the hotel door – directly from their mobile phone. In addition, the app provided a way to communicate with the guests – throughout the entire guest journey.
“We were looking for ways to streamline the guest journey and improve the communication with our guests before they arrive at the hotel,” explains Maria Paulsson Rickle, CEO at Hotel Lundia. “By creating a better connection with our guests, we would be able to provide higher-quality, more personalized service, ultimately impacting guest loyalty.”
Via the Zaplox’s app, which has integrations with Oracle OPERA PMS, Hotel Lundia’s booking system, guests can now check-in remotely from their phone and they receive a message when the room is ready. The hotel room doors are equipped with electronic Bluetooth Low Energy (BLE) locks from SALTO Systems and the doors are unlocked by activating the key code and holding the phone against the lock. At departure, guests can use the app to review the room charges, pay, and check out. The information is automatically updated in the PMS and the digital room key is deactivated.
”After a long travel day with delays and lines at the airport, many guests appreciate being able to go directly to their room instead of waiting in a line to check-in and get a plastic card,” says Maria. “Now guests can use their phones to check-in already at the airport and go straight to their room upon arrival.”