Lundia Hotel | Lund, Sweden

Mobile Guest Journey Provides Smooth, Contact-Free Check-In
While Improving Guest Communication

Hotel Lundia, founded in 1968, is is a renowned family owned hotel with 97 rooms in Lund in southern Sweden. Today the company is lead by Maria Paulsson and the company also operates Grand Hotel and Hotel Finn in Lund.

From the very beginning, the hotel’s focus has been modern technology and superb service for the business traveler and the management is constantly looking for innovative ideas on how to further develop the different hotel concepts, especially Hotel Lundia.

At Hotel Lundia, comfort and functionality are top priorities and the design reflects that. The rooms, furniture and fixtures are designed with the busy business traveler in mind.

The Solution

In 2018, Hotel Lundia launched Zaplox Premium, a mobile app that allows guests to book, check-in/checkout, pay, and unlock the hotel door – directly from their mobile phone. In addition, the app provided a way to communicate with the guests throughout the entire guest journey.

“We were looking for ways to streamline the guest journey and improve the communication with our guests before they arrive at the hotel,” explains Maria Paulsson Rickle, CEO at Hotel Lundia. “By creating a better connection with our guests, we would be able to provide higher-quality, more personalized service, ultimately impacting guest loyalty.”

Via the Zaplox’s app, which has integrations with Oracle OPERA PMS, Hotel Lundia’s booking system, guests can now check-in remotely from their phone and they receive a message when the room is ready. The hotel room doors are equipped with electronic Bluetooth Low Energy (BLE) locks from SALTO Systems and the doors are unlocked by activating the key code and holding the phone against the lock. At departure, guests can use the app to review the room charges, pay, and check out. The information is automatically updated in the PMS and the digital room key is deactivated.

”After a long travel day with delays and lines at the airport, many guests appreciate being able to go directly to their room instead of waiting in a line to check-in and get a plastic card,” says Maria. “Now guests can use their phones to check-in already at the airport and go straight to their room upon arrival.”

Via the Zaplox’s app, which has integrations with OPERA PMS, Hotel Lundia’s booking system, guests can now check-in remotely from their phone and they receive a message when the room is ready. The hotel room doors are equipped with electronic Bluetooth Low Energy (BLE) locks from SALTO Systems and the doors are unlocked by activating the key code and holding the phone against the lock. At departure, guests can use the app to review the room charges, pay, and check out. The information is automatically updated in the PMS and the digital room key is deactivated.

”After a long travel day with delays and lines at the airport, many guests appreciate being able to go directly to their room instead of waiting in a line to check-in and get a plastic card,” says Maria. “Now guests can use their phones to check-in already at the airport and go straight to their room upon arrival.”

The mobile app can be used to make dinner reservations or to order room service. It enables to guests to stay in their room while enjoying the hotel’s high-end services with the help of the app.

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