Guests staying at the Smokey Mountain Resorts hotels Country Cascade Water Park Resort (236 rooms) and the Resort at Governors Crossing (225 rooms) will be able to enjoy the conveniences of a mobile guest journey, allowing them to use their phone to check-in, unlock the door, checkout, review and pay their hotel bill –directly via the hotel app delivered by Zaplox. Guests will also be able to book their next stay in the same app.
In addition to a mobile guest journey, both hotels will also offer the option to check-in and encode a key card via Zaplox self-service kiosk in the hotel lobby. The kiosk can also be used to look up general hotel information, and at checkout, guests can use the kiosk to review and pay for the hotel bill.
By offering the choice of the mobile app and the self-service kiosk, guests staying at the Smoky Mountain Resorts can choose how and when they want to check-in and engage with the hotel, and even better, they can skip the lines at the front desk.
Zaplox ‘s solutions have been fully integrated with the hotel’s property management system, Maestro PMS from Northwind as well as with the lock systems from dormakaba and SALTO systems. In addition, Zaplox has also been integrated with the Shift4 payment system to enable payment processing via the app and kiosk.
“We are excited that the Smoky Mountain Resorts is partnering with Zaplox for its digital guest journey. Resorts are looking to provide guests with more options to deliver a smoother check-in experience, and the combination of a mobile guest app and self-service kiosk is in high demand. It allows guests to skip the lines and go straight to their room while reducing the pressure on the front desk. When guests are able to access hotel services at their own convenience, it will have a positive impact on the guest satisfaction and it also frees up the hotel staff to focus on revenue-generating services”, says Magnus Friberg, CEO at Zaplox.
About Smoky Mountain Resorts
Smoky Mountain Resorts is a family-owned resort with three hotels and a total of 642 guest rooms, located in Pigeon Forge and Sevierville, Tennessee, USA. With over 40 years of experience in the hotel industry, Smoky Mountain Resorts offers both economic and luxury accommodations with easy access to popular attractions like Dollywood, Dollywood’s Splash Country, Dolly Parton’s Stampede Dinner & Show plus the Great Smoky Mountains National Park . Visit www.smokymountainresorts.com for more information.
The Zaplox hospitality platform delivers the conveniences of a mobile guest journey with mobile check-in/checkout, mobile key services and direct guest communication. The mobile guest journey platform includes a software development kit that enables hotels to add Zaplox functionality to their existing hotel app, and the Zaplox mobile app is a cost-efficient way for hotels to launch their own custom-branded app. In addition, Zaplox offers a kiosk solution for self-service that helps deliver a frictionless guest journey. The Zaplox solutions streamline the front desk operation while improving guest satisfaction. Zaplox was founded in 2011 and operates globally. Zaplox is listed on NASDAQ First North Growth Market. For more information, visit zaplox.com.
https://zaplox.com/wp-content/uploads/2019/10/83a938862291bab5_org-1.jpg6281200Pernilla Broddhttps://www.zaplox.com/wp-content/uploads/2016/09/zalox-logo-340x156.pngPernilla Brodd2019-10-17 13:59:172020-03-11 02:46:48Zaplox Delivers Mobile Guest Journey and Kiosk Solution to Smoky Mountain Resorts in Tennessee
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